Business Requirements Definition

Business Requirements Definition

This service analyzes business challenges and strategy to define what is required in terms of employee performance, competencies, and learning preferences, and what is required in the work environment to achieve business results. Depending on each client’s needs and opportunities, this service provides the client with the following:   Work Environment Optimization Requirements — This structured report describes business challenges faced by the organization, strategies identified to overcome challenges, and the work-environment (e.g., tools, processes, resources) optimization that is required to implement the business strategy and overcome business challenges. Field Enablement Requirements — This report is the result of collecting, analyzing, and explaining the requirements (e.g., training, tools, support, partnerships, incentives) to sell and/or deliver new products, services, and solutions. Learner Preference — This report describes how current employees gain the needed skills and knowledge to perform their job, explains their preferred means for learning, measures employees’ utilization of current learning programs and resources and the perceived value of those programs and resources to employees, and makes recommendations for...
Competency Modeling

Competency Modeling

This service defines business-essential competencies needed by employees to perform their job successfully today and in the near future. The business-essential competencies are used to develop the following career development and talent management tools:   Success Profile — a tool that contains a brief job description, a list of key responsibilities, a dozen or so critical competencies, and a brief description of required and desired experiences for the roles in a job family Hiring Job Aid — a structured tool for screening and selecting applicants for a role Assessment Tools — a self-rating and/or manager-rating tool to determine competency development needs of individuals and workgroups Individual Development Plan — a tool and a set of guidelines for selecting learning and development opportunities that will help develop business-essential competencies targeted in a development discussion between a contributor and his/her manager Career Path — a means for guiding the growth and progress of an individual through a series of related roles to ever greater responsibilities and contributions to the...
Learning Strategy Definition

Learning Strategy Definition

This service designs learning solutions to build the understanding, knowledge, and skills needed by employees to optimize their performance in support of the strategic direction of the organization or business. Learning strategy definition provides the client with the following:   Learning Solution Portfolio and Roadmap — A collection of learning methods (e.g., collaborative learning, self-directed learning, social learning, knowledge sharing) and developmental opportunities (e.g., peer tutoring, coaching, mentoring, job-shadowing, stretch assignments) organized in various paths for different roles within a job family. Strategic Training Plans — A blueprint to help guide an organization’s investment in learning and to use training as a strategic tool to achieve its business...
Evaluation and Measurement of Business Impact

Evaluation and Measurement of Business Impact

This service involves measuring the effectiveness and business impact of learning and human performance improvement programs provided to employees. Evaluation and measurement service provides the client with the following:   Evaluation Framework Definition and Deployment — A customized evaluation framework and associated tools and practices enable the assessment of readiness, utilization, effectiveness, transfer, and business impact of learning solutions. Structured training and coaching is provided to Learning and Development professionals for successful and sustainable implementation of the framework. Learning Effectiveness Evaluation and Reporting — Formative evaluation enables organizations to assess the effectiveness of learning and performance improvement solutions during their formative stage and early deployment. A structured report describes the data collection and analysis methods, evaluation results, and recommendations for their improvement prior to full deployment of the solutions. Learning Transfer and Business Impact Measurement and Reporting — This service enables assessment of transfer of learning back on the job, identification of environmental enablers and barriers to learning transfer, and measurement of the business impact of learning investment, using metrics such as productivity, utilization, revenue, margin, employee morale and retention, customer satisfaction, and partner loyalty. A structured report describes the data collection and analysis methods and the results, and provides recommendations for improving learning transfer and the business impact of the solutions. Testing and Certification — This service includes preparation of test blueprints and construction of test items, as well as item analysis and test...
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