This service involves measuring the effectiveness and business impact of learning and human performance improvement programs provided to employees. Evaluation and measurement service provides the client with the following:
- Evaluation Framework Definition and Deployment — A customized evaluation framework and associated tools and practices enable the assessment of readiness, utilization, effectiveness, transfer, and business impact of learning solutions. Structured training and coaching is provided to Learning and Development professionals for successful and sustainable implementation of the framework.
- Learning Effectiveness Evaluation and Reporting — Formative evaluation enables organizations to assess the effectiveness of learning and performance improvement solutions during their formative stage and early deployment. A structured report describes the data collection and analysis methods, evaluation results, and recommendations for their improvement prior to full deployment of the solutions.
- Learning Transfer and Business Impact Measurement and Reporting — This service enables assessment of transfer of learning back on the job, identification of environmental enablers and barriers to learning transfer, and measurement of the business impact of learning investment, using metrics such as productivity, utilization, revenue, margin, employee morale and retention, customer satisfaction, and partner loyalty. A structured report describes the data collection and analysis methods and the results, and provides recommendations for improving learning transfer and the business impact of the solutions.
- Testing and Certification — This service includes preparation of test blueprints and construction of test items, as well as item analysis and test validation.